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Robert Simon December 19, 2011 • 41 • Tips & Tricks
Questions related to the property pages:
How can guests find the accommodations comparison chart?
Guests can see a list of rooms at each property and a comparison chart of each room type. To locate this comparison chart, select “Accommodations” from the property pages. On the left side of the page, there is a link “Accommodations Fact Sheet.”
How can guests navigate the property photos?
From the property pages, select “Photos & Videos.” This opens a large-image viewer.
In order to advance to the next photo, click on the thumbnails at the bottom of the large image viewer, or click through on the small navigation arrows that are in a transparent box over the photos on the far right and far left.
In order to move out of the large image viewer, click the “X Close” link in the top right corner of the image.
Where can guests find property menus?
From the property pages, select “Dining.” Here, users can review dining options at the hotel or resort. Menus are displayed in the lower right corner where available. Click a menu to see the items. Prices are generally not viewable online.
Where can guests find spa prices?
From the property pages, select “Spa.” Selecting a treatment on the left side will display prices. At some properties, select services can be booked online.
How can guests find and select offers or packages?
From the property pages, select “Offers.” Offers are tied to dates, so it is important to select the dates before reviewing the offers.
Scroll through the offers using the right and left arrows on the sides of the offer box. The offers are also listed below, with the associated time frames.
Where can guests find a map of the resort?
Resort map is available for many properties. From the property pages, select “Directions & Maps,” then select the “Resort Map” menu on the left side.
Where can I see cancellation and guarantee policies
General cancellation and guarantee policies:
From the property pages, click “Accommodations” to see a list of room types at the property. On the left side, select the room type with policies you are interested in. Policies are listed with blue background. Each policy can be expanded to see the full policy text.
Reservation specific cancellation and guarantee policies:
Policies related to specific reservations are viewable in the booking flow only.
Where is information about local tours displayed?
From the property pages, select “Destination,” and then select “Recreational Activities” from the menu on the left. The tours are displayed – click “Learn More” to see more information about a tour.